Refund Policy

1. 14 days, for any reason

If you pay for baba on one of our websites (itsbaba.com, app.itsbaba.com or news.itsbaba.com), you can ask for a full refund within 14 days of that payment, for any reason. This covers the first payment of a subscription and every renewal, for baba Learn, baba Pro and Pro+, and baba News Plus.

2. How to ask

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders, and Paddle handles their refunds. Ask for a refund at paddle.net, where you can find your order with the email you paid with, or reply to your receipt.

If your receipt comes from baba or Stripe, write to support@itsbaba.com from the email you paid with, and we refund you.

3. Purchases in the App Store or Google Play

A subscription bought inside an app on iPhone or Android is sold by Apple or Google, and only they can refund it. Ask Apple at reportaproblem.apple.com, or Google from your order history in Google Play (how to ask Google). If you need help, write to us.

4. Canceling

You can cancel any time. Your plan stays active until the end of the period you paid for and does not renew. Canceling does not refund a payment by itself; within 14 days of a payment, ask for the refund as above. When a payment is refunded, the plan it paid for ends.

Where the law where you live gives you more, such as a right to withdraw from a contract, you keep that right as well.

5. Where the money goes

Refunds go back to the card or payment method you paid with. Your bank can take a few business days to show it.

6. Contact