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PlansAboutSupportDecode registered mail, pickup notices, status and lockers.
On the label or sign
do'ar / dvar do'ar
US English
mail / mailpiece
UK English
post / postal item
דואר means mail or post in general. דבר דואר is the formal term for one postal item.
דבר דואר can be a letter, packet, printed item or parcel. The term does not mean only a letter.
Do not translate every דבר דואר as a letter.
On the label or sign
do'ar rashum
US English
registered mail; often functionally Certified Mail
UK English
usually Signed For; not identical
דואר רשום is a domestic service with acceptance registration, tracking, one attempt at the address and delivery against a signature. Proof of delivery is an optional extra.
דואר רשום is not automatically express mail. The Israeli service is not identical to the high security US Registered Mail product or to a single UK product.
Do not assume דואר רשום is fast, insured, addressee only or available only for branch pickup.
On the label or sign
mikhtav rashum
US English
registered/certified letter
UK English
Signed For letter
מכתב רשום literally means registered letter. The everyday term names the item, while the service rules determine tracking, signature and collection.
מכתב רשום is an envelope rather than a general name for every tracked postal item. A parcel is חבילה.
Do not call every tracked parcel a מכתב רשום.
On the label or sign
khavila
US English
parcel/package
UK English
parcel
חבילה is a parcel, which is distinct from a registered letter. Domestic parcel service is tracked and delivered against a signature under the current licence.
A חבילה can have collection rules and a deadline that differ from registered mail or a private locker shipment.
Do not assume every parcel follows the same retention period as registered mail or a private locker.
On the label or sign
dvar do'ar gadol
US English
oversized mailpiece
UK English
large postal item
דבר דואר גדול is mail that does not fit the relevant mailbox or collection compartment because of size or volume. A notice directs the recipient to a collection unit.
גדול describes whether the item fits the compartment. גדול does not name one retail parcel class with a fixed size.
Do not look for one fixed size rule when the notice says דבר דואר גדול.
On the label or sign
mispar perit / mispar ma'akav / barkod
US English
article number / tracking number / barcode
UK English
reference number / tracking number / barcode
מספר פריט, מספר מעקב and ברקוד identify the item and retrieve the event history. The current tracker says a valid item number has 13 consecutive letters or digits.
The postal item number is separate from the seller's order number, shelf number and pickup code.
Enter the postal item number without spaces or punctuation instead of entering the seller's order number.
On the label or sign
te'uda mezaha
US English
acceptable photo ID
UK English
acceptable ID
תעודה מזהה means valid identification. The Postal Guide lists several accepted original documents, including a foreign passport.
תעודה מזהה does not mean only an Israeli identity card. The notice or service terms determine which valid document to bring.
Do not assume that a photo or screenshot of an identity document is sufficient.
On the label or sign
yipuy ko'akh
US English
written authorization
UK English
written authority / authorisation
ייפוי כוח is written permission for another person over 16 to collect a signature required item. The collector presents the addressee's ID, the collector's ID and the original authorization.
An SMS alone does not replace the written authorization and two ID documents required for a proxy collection.
Do not send another person with only the pickup SMS or a shared surname.
On the label or sign
hoda'ah / hoda'ah al dvar do'ar
US English
delivery notice / pickup notice
UK English
collection notice
הודעה is the general term for a paper or electronic notice that a postal item needs action or collection. The notice is not the postal item.
A הודעה can arrive on paper or through an allowed electronic channel. The message should name the next action or collection location.
Do not search the home mailbox for the parcel when the paper only directs you to collect elsewhere.
On the label or sign
hoda'ah rishona
US English
first notice
UK English
first collection notice
הודעה ראשונה is the first notice after an unsuccessful home attempt for registered mail or after a parcel reaches the collection unit. The first notice starts the regulatory reminder and return timeline.
The relevant timeline starts from the event named by the applicable rule, not from the order date or arrival in Israel.
Do not start counting from the order date or from a later reminder.
On the label or sign
hoda'ah shniya
US English
second/final notice
UK English
reminder / final notice
הודעה שנייה is a reminder for an uncollected item. The current licence requires a second notice after five working days for domestic registered mail and domestic parcels.
A second notice does not start a fresh full collection period. Published official sources conflict about the general return deadline.
Follow the exact deadline in the live notice or SMS instead of treating הודעה שנייה as a new collection period.
On the label or sign
misron
US English
text message / SMS
UK English
text message / SMS
מסרון is the official Hebrew term for an SMS. An Israel Post pickup SMS may replace the red and white paper slip and may include the collection center, item and shelf location.
A sender name alone does not prove that a postal SMS is genuine. Match the item number and enter the number manually on the official site.
Do not tap a message link before independently checking the item number on the official site.
On the label or sign
mispar madaf
US English
shelf/bin number
UK English
shelf/reference number
מספר מדף is an internal pickup locator for staff or a delivery center. The number may appear in the SMS or tracking result.
מספר מדף is not the postal tracking number or pickup code.
Do not type מספר מדף into the tracking field or omit the number when the collection center asks for it.
On the label or sign
kod isuf / kod imut mesira
US English
pickup code / delivery verification code
UK English
collection code
קוד איסוף or קוד אימות מסירה is a one time or shipment specific code for a locker or staffed pickup point. The code can open a compartment or authorize handover.
A pickup code is a collection credential, not the tracking number or shelf number.
Do not treat the pickup code as interchangeable with the tracking number or forward the code casually.
On the label or sign
yekhidat do'ar
US English
postal facility / postal unit
UK English
postal unit / Post Office facility
יחידת דואר is Israel Post's umbrella category for several facility types. The Postal Guide includes branches, postal agencies, mobile post and certain shop facilities.
יחידת דואר does not always mean a full service post office branch.
Read the unit name, address and listed services instead of assuming every יחידת דואר offers every counter service.
On the label or sign
snif do'ar
US English
Post Office branch
UK English
Post Office branch
סניף דואר is a postal location operated by Israel Post employees under the Postal Guide definition. A branch may offer broader counter services.
Some branches require an appointment. Hours, services and appointment rules are specific to the location.
Check the live branch page before going instead of assuming every pickup point is a branch.
On the label or sign
sokhnut do'ar
US English
contract postal unit / postal agency
UK English
agent operated Post Office branch
סוכנות דואר is a postal unit operated by someone who is not an Israel Post employee. A postal agency can still be an Israel Post postal unit.
The service range and hours are specific to the agency. סוכנות does not mean an unrelated private courier.
Check the listed services and hours instead of assuming a סוכנות דואר works like every full branch.
On the label or sign
merkaz mesira / nekudat isuf / nekudat mesira
US English
pickup point / parcel collection point
UK English
collection point / pickup point
מרכז מסירה is a collection only location, often inside a local business. נקודת איסוף and נקודת מסירה are overlapping general terms used by postal and private carrier systems.
A collection point is not necessarily a full service branch. Services, hours and retention rules depend on the operator and location.
Do not arrive to send mail, make payments or use banking services unless the location page lists those services.
On the label or sign
loker / mekhona otomatit / takhana memukhshevet
US English
parcel locker / smart locker
UK English
parcel locker
לוקר is the common word for an automated bank of secure compartments. The licence uses מכונה אוטומטית, while tracking may call an automated site תחנה ממוחשבת.
A locker is equipment rather than a postal service or post office. Eligibility, access and collection deadlines depend on the operator and shipment.
Use the location, pickup code, access instructions and exact deadline in the live message instead of assuming every locker follows one rule.
On the label or sign
mematin le-isuf shelkha / shelakh
US English
Available for Pickup / ready for pickup
UK English
ready/available for collection
ממתין לאיסוף שלך is the current high level status for an item waiting for collection. The tracker displays the status above the named unit and dated event details.
The exact current wording includes שלך. The status does not prove that a paper notice arrived or identify the required credential and deadline by itself.
Go only to the named collection location instead of reading ממתין לאיסוף שלך as out for delivery or choosing a closer branch.
On the label or sign
mukhan le-isuf miyadi
US English
ready for immediate pickup
UK English
ready for immediate collection
מוכן לאיסוף מיידי says that an item is ready at the named branch or delivery point. A detailed arrival SMS can include the collection information.
מוכן לאיסוף מיידי is stronger practical evidence of readiness than a bare failed delivery notice.
Do not go immediately after a paper notice unless the item has been scanned into the unit or a later message says the item is ready.
On the label or sign
higi'a la-yekhida le-shem mesirato la-nim'an
US English
arrived at pickup facility for delivery
UK English
arrived at collection point for delivery
הגיע ליחידה לשם מסירתו לנמען is an event scan showing arrival at the unit that will hand over the item. The scan supports readiness when paired with ממתין לאיסוף שלך.
An earlier arrival at another facility does not mean that the item is ready for customer collection.
Check the current status and named final unit instead of treating any facility arrival scan as ready for pickup.
On the label or sign
nisayon mesira
US English
delivery attempt
UK English
attempted delivery
ניסיון מסירה is an attempt to deliver at the address. The licensed domestic registered mail service includes one address attempt before the collection notice path.
A delivery attempt is not the same as a successful delivery or a ready for collection scan.
Do not expect repeated automatic home attempts after the registered item moves to the collection path.
On the label or sign
lo nidrash
US English
unclaimed
UK English
not collected / unclaimed
לא נדרש means that the addressee did not claim the item within the applicable period. The status is different from an affirmative refusal.
לא נדרש does not simply mean not required. The legal effect depends on the document and governing law.
Do not assume that leaving registered mail unclaimed always prevents legal service.
On the label or sign
hukhzar la-shole'akh
US English
returned to sender
UK English
returned to sender
הוחזר לשולח means that the item has left the recipient collection path and is being or has been returned to the sender.
The former pickup location is no longer the active collection destination after the return scan.
Do not go to the former pickup point after tracking shows הוחזר לשולח.
| English term | Hebrew to look for | Keep in mind |
|---|---|---|
| Registered mail | דואר רשוםdo'ar rashum | A tracked signature service with one address attempt. |
| Pickup notice | הודעה / מסרוןhoda'ah / misron | The notice may be paper or an SMS. |
| Tracking number | מספר פריט / מספר מעקבmispar perit / mispar ma'akav | Use the postal item number on the official tracker. |
| Shelf number | מספר מדףmispar madaf | An internal collection locator, not the tracking number. |
| Pickup code | קוד איסוףkod isuf | A locker or handover credential. |
| Post office branch | סניף דוארsnif do'ar | Check the live hours and appointment rule. |
| Collection point | מרכז מסירה / נקודת איסוףmerkaz mesira / nekudat isuf | The location may offer collection only. |
| Parcel locker | לוקר / מכונה אוטומטיתloker / mekhona otomatit | Follow the operator's code, access instructions and deadline. |
| Ready for collection | ממתין לאיסוף שלךmematin le-isuf shelkha / shelakh | Use the named unit and read the event detail. |
| Ready for immediate pickup | מוכן לאיסוף מיידיmukhan le-isuf miyadi | Stronger readiness wording than a failed delivery notice. |
| Unclaimed | לא נדרשlo nidrash | Different from an affirmative refusal. |
| Returned to sender | הוחזר לשולחhukhzar la-shole'akh | The item has left the recipient collection path. |
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By the baba team. Checked on against 38 sources, mostly Israeli retailers, manufacturers and government pages, and updated . Products, labels and rules change, so check the pack or the office before you rely on a detail. Our methodology.
No. דואר רשום includes tracking, one address attempt and signature delivery, but the Israeli service is not identical to the unusually high security US Registered Mail product. Certified Mail is often the closer everyday functional comparison.
A failed delivery notice alone may not mean that the item is ready. Look for מוכן לאיסוף מיידי or pair ממתין לאיסוף שלך with the named final unit and an arrival event.
Published official sources conflict about the general domestic retention period. Collect by the exact deadline in the notice or SMS, and verify the live tracking record if the texts disagree.
Bring the notice or SMS and the valid original ID requested by the service terms. A proxy over 16 needs the addressee's ID, the collector's ID and the original written authorization.
No. ממתין לאיסוף שלך means that the item is waiting for collection. Go to the named unit or collection center and follow the deadline and credential instructions in the notice.
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